Support

Contact us

Email contact@wi-im-ex.com or call +49 155 65084652 for help with Agent Awake.

Getting started

Install the Mac app from our download page and the iPhone app from the App Store when available. Sign in with the same email on both devices. Both apps require Pro. Pair your Mac from Connection.

Sign-in and purchases

Use the code sent to your email, or choose “Use a password” if your account already has a password. Check your spam folder if a sign-in email is missing.

To restore a purchase, sign in to the original Agent Awake account and use Restore purchases on the Pro screen or in Settings → Account & Pro. Purchases are tied to that account and your Apple purchase. Manage or cancel a monthly subscription in Apple subscription settings.

Connection and keep-awake

The Mac needs power and an internet connection to receive commands. Agent Awake cannot turn on a powered-off Mac. A sleeping Mac may need to be woken locally. Screen dimming or screen sleep does not by itself mean the Mac has stopped working.

If starting is refused, check the displayed reason, such as your battery threshold. Provider usage readings depend on supported integrations and account access; unavailable values are not estimated.

Report a problem

Please include your iOS and macOS versions, the Agent Awake versions shown in Settings, what you did before the problem, and the exact error message. Do not send passwords, sign-in codes, private keys or private chat contents.

Delete your account

In either app, open Settings → Account & Pro → Delete account and confirm. The sign-in screen also offers deletion when you are signed in without Pro. This removes your account and its Pro purchase links from our account service. Cancel an Apple subscription separately; deletion does not request a refund or cancel billing.

If you cannot sign in, contact us from your account email so we can verify your request. Unpair your devices and clear local app data separately. See our privacy notice for details.